As obvious and as simple as it sounds, the best way to be ready for the future is to prepare for it.
A lot has been written about the future of the workplace. Most of it answering questions like: What will it look like? What skills will be most valuable? What roles will be in demand? How can professionals and businesses get ready and stay ahead?
The crux of these questions is advancement – for the employees, employers and businesses – how do all combine to make business processes more efficient and improve returns?
Most forward-thinking businesses are, at this time, turning to intelligent automation. They are asking questions like: Where do the bottlenecks exist? What roles are better off automated? How will the evolution of these roles impact the bottom line of the business? What are industry trends leading up to? How fast should you adapt and try new things? Will this be a positive change?
Certain roles within organisations simply must evolve to measure up to competition and the speed of the on-demand economy. These roles are repetitive tasks that require little to no shift from routine. The increasing rate of digitalisation requires that businesses move from manual to automated processes, powered by machine learning, leaving room for their employees to focus on more strategic, fulfilling and long-term-impact activities.
Here are four roles within your company that are better off automated for efficiency:
According to the Bureau of Labor Statistics, accounting, bookkeeping and auditing clerks basically “produce financial records for organizations. They record financial transactions, update statements, and check financial records for accuracy.” They require basic Math and computer skills, including knowledge of spreadsheets and bookkeeping software. Their median annual wage is $39,240.
With the advent of cloud accounting and accounting-as-a-service startups (AAAS), this role can be automated and outsourced. Automating this role eliminates any possibilities for human error and saves the company money. AAAS usually offer affordable packages commensurate to the size of your company.
Telemarketers and sales reps
Telemarketers advise customers, present or prospective, by answering their calls on a shift basis. Their role involves operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Sales reps sometimes sit in the office and cold call customers or they go out in the street to pitch your business to potential clients.
The more social media and the Internet become ingrained in people’s lives, the more influential online elements are to informing customers’ purchase decisions, the less need you have for telemarketers and sales reps. Most businesses are investing more in digital marketing and micro-influencers.
The role of a receptionist is often to answer calls and make appointments. They also handle administrative tasks. However, there are now virtual assistants who can do most of this work. Appointments can now be automatically scheduled through calendar applications on your smartphone simply by typing or even speaking to your phone’s voice assistant.
Customer service reps
The customer service rep role is gradually evolving with new technology. AI-powered chatbots can now handle queries from customers 24 hours everyday. And the good thing about them is that they are constantly learning and improving.
The hallmark of great business owners is their ability to remove themselves from the grind of daily life and focus on the bigger picture. For your business to survive and thrive, technology and innovation must become ingrained in the company culture and operations. If you are interested in learning more about how to optimise your information processes and better manage your workforce, download WorkFusion’s paper on machine learning and boost your knowledge bank.